(last modification: 6-1-2026)
General Terms and Conditions for Owners
These General Terms and Conditions apply to all services provided by Sun & Sea Holidays (“S&S”) to owners of accommodations. Depending on the selected package, supplementary conditions apply. These form an integral part of the agreement.
Article 1 – Definitions and role of Sun & Sea Holidays
1.1 Sun & Sea Holidays acts as an intermediary in the rental of recreational accommodations.
1.2 Sun & Sea Holidays provides, among other things, online presentation, promotion, reservation processing and communication with guests, within the scope of the selected service package.
1.3 Sun & Sea Holidays is not the landlord, tenant or owner of the accommodation and acts on behalf of the owner.
Article 2 – Formation of the agreement
2.1 The agreement between the owner and Sun & Sea Holidays is concluded upon signing of the contract or written confirmation of registration.
2.2 These General Terms and Conditions apply to all agreements, together with any additional terms applicable to the selected package.
Article 3 – Responsibilities of the owner
3.1 The owner remains at all times responsible for:
- the condition, safety and suitability of the accommodation for recreational rental;
- compliance with all applicable laws and regulations;
- maintaining valid and adequate insurance coverage;
- providing accurate, complete and up-to-date information regarding the accommodation.
3.2 The owner ensures that the accommodation is freely available for rental and that no third-party rights are infringed.
3.3 The owner indemnifies Sun & Sea Holidays against claims from third parties arising from ownership or use of the accommodation, insofar as such claims are not the result of acts or omissions by Sun & Sea Holidays.
Article 4 – Publication and reservations
4.1 Sun & Sea Holidays is entitled to publish the accommodation on its own websites and on selected external rental platforms.
4.2 Reservations are processed via the reservation system of Sun & Sea Holidays and/or connected rental platforms.
4.3 The owner grants Sun & Sea Holidays permission to communicate with guests and rental platforms on the owner’s behalf.
Article 5 – Prices and availability
5.1 The owner remains formally responsible for determining the rental prices.
5.2 Sun & Sea Holidays advises the owner on pricing and availability based on market knowledge and experience, without any guarantee of occupancy or revenue.
5.3 The owner is responsible for correct availability of the accommodation. Sun & Sea Holidays is not liable for double bookings resulting from incorrect or unlinked availability.
5.4 In case of rental via external platforms, pricing mechanisms such as dynamic pricing may apply, whereby rental prices are automatically adjusted based on market conditions such as supply, demand, seasonality and occupancy.
5.5 The application of such pricing mechanisms may result in a rental price per reservation that differs from the base price set by the owner. Sun & Sea Holidays has no direct influence on this and it may affect the net revenue per reservation.
5.6 The owner bears any costs charged by external rental platforms. The application of pricing mechanisms by such platforms is subject to agreements between the owner and the platform.
5.7 Rental prices and conditions may vary per sales channel. Direct reservations via the Sun & Sea Holidays websites generally offer the most favorable price-quality ratio.
5.8 Sun & Sea Holidays provides no guarantee regarding occupancy rate, revenue or yield. The final revenue depends on, among other things, demand, seasonality, selected sales channels and pricing mechanisms of external platforms.
Article 6 – Payments and settlement
6.1 Sun & Sea Holidays is entitled to collect rental payments on behalf of the owner, unless otherwise agreed in writing.
6.2 Payment to the owner shall take place in accordance with the selected service package and the applicable additional terms and conditions.
6.3 Any costs, commissions and reimbursements shall be settled through the rental proceeds.
Article 7 – Rental via external rental platforms
7.1 If a reservation is concluded via an external rental platform (including but not limited to Interhome), the platform commission shall be charged or settled directly by the relevant platform.
7.2 In such cases, Sun & Sea Holidays shall receive exclusively the net rental amount as transferred by the external rental platform. This net rental amount shall form the basis for settlement with the owner.
7.3 External rental platforms issue a separate invoice for their platform commission. This commission is included in the difference between the sales price paid by the guest and the net rental amount paid out.
7.4 For transparency purposes, a booking overview or payout specification per reservation shall be retained, stating the net rental amount. This overview may be provided to the owner upon request.
7.5 The commission agreed with Sun & Sea Holidays, as laid down in the agreement or the selected service package, shall be calculated separately on the net rental amount.
7.6 The owner acknowledges that, in case of rental via external platforms, the sales price charged to the guest may differ from the agreed rental price due to platform commissions, distribution costs, pricing mechanisms of the platform and market conditions. Such differences do not give rise to any additional claims against Sun & Sea Holidays.
7.7 Where an external rental platform fully handles the operational processing of the reservation, Sun & Sea Holidays may apply a lower commission, solely due to the role of the platform as the primary sales and processing channel.
Article 8 – Performance of services
8.1 The nature and scope of the services performed by Sun & Sea Holidays depend on the selected service package and are set out in the applicable additional terms and conditions.
8.2 Operational tasks may, depending on the service package, be performed by the owner or by Sun & Sea Holidays. The exact allocation of responsibilities is defined in the additional terms and conditions.
Article 9 – Term and termination
9.1 The agreement is entered into for the duration as stipulated in the contract.
9.2 Upon expiry of the agreed term, the agreement shall be automatically renewed for an indefinite period, unless otherwise agreed.
9.3 Termination shall take place in writing, subject to the notice period specified in the contract or the applicable additional terms and conditions.
9.4 Reservations already confirmed at the time of termination shall be handled in accordance with the agreements in force.
Article 10 – Liability
10.1 Sun & Sea Holidays shall only be liable for damage that is the direct result of intent or demonstrable gross negligence on the part of Sun & Sea Holidays.
10.2 Sun & Sea Holidays shall not be liable for indirect damage, consequential damage, loss of income, loss of profit or missed turnover.
10.3 To the extent that Sun & Sea Holidays is liable, such liability shall be limited to the amount paid out by the liability insurance of Sun & Sea Holidays.
10.4 If, for whatever reason, no payment is made under the insurance, the liability of Sun & Sea Holidays shall be limited to a maximum of the amount paid by the owner to Sun & Sea Holidays during the twelve months preceding the event causing the damage.
10.5 Sun & Sea Holidays provides its services on the basis of a best-efforts obligation. Sun & Sea Holidays gives no guarantee with regard to the number of reservations, occupancy rate or rental income.
10.6 The absence of reservations, a lower occupancy rate or disappointing rental income shall never give rise to any liability or compensation obligation on the part of Sun & Sea Holidays.
10.7 Sun & Sea Holidays shall not be liable for financial damage, including but not limited to loss of income, loss of profit or missed reservations.
10.8 Rental results depend in part on external factors such as market conditions, seasonal influences, pricing, availability and the functioning of external rental platforms. Sun & Sea Holidays has no direct influence over these factors.
Article 11 – Amendment of terms and conditions
11.1 Sun & Sea Holidays may amend these General Terms and Conditions where required by law or regulations or due to changes in the services provided.
11.2 Substantive amendments that are disadvantageous to the owner shall be communicated in writing in advance and shall not have retroactive effect.
Article 12 – Applicable law and disputes
12.1 This agreement is exclusively governed by Dutch law.
12.2 Any disputes arising from or in connection with this agreement shall be submitted to the competent court in the district in which Sun & Sea Holidays is established.