Supplementary General Terms and Conditions – Carefree Letting
(effective as of 01-09-2025)
These supplementary terms and conditions apply to the Carefree Letting package of Sun & Sea Holidays (“S&S”).
By using this package, you agree to the provisions set out below.
Article 1 – Role of Sun & Sea Holidays
1.1 S&S acts as an intermediary and service provider for the agreed letting activities.
1.2 You remain fully responsible at all times for the condition, safety, legal requirements and availability of the accommodation.
Article 2 – Publication and reservations
2.1 S&S publishes the accommodation on its own website and on selected external rental platforms.
2.2 All reservations are processed by S&S via the reservation system or via connected rental platforms.
2.3 You will receive access to an owner portal for insight into availability, prices and reservations.
Article 3 – Prices, payments and commission
3.1 The rental prices are determined by you, if desired in consultation with S&S.
3.2 S&S charges a commission of 20% on the rental price. This commission is fully payable to S&S.
3.3 A service charge may be applied to guests for bookings made via the Sun & Sea Holidays website.
3.4 Costs charged by external rental platforms (including Airbnb and Booking.com) are incorporated into the rental price on the relevant platform and are not deducted from the monthly settlement.
3.5 Licence fees are invoiced annually by S&S and must be paid within 14 days of the invoice date.
3.6 If the rental income is insufficient to offset the costs, you will receive a separate invoice with a payment term of 14 days.
3.7 Any price adjustments made by external rental platforms are beyond the control of S&S.
3.8 For reservations made through external rental platforms, any service charges or commissions will be charged to the guest exclusively by the platform concerned. Sun & Sea Holidays has no influence on this.
Article 4 – Payment of rental income
4.1 Payment shall take place in the first week of the month for stays that took place in the previous month.
4.2 Outstanding invoices and costs may be set off against the rental settlement.
4.3 If a rental platform pays out at a later date, your payment will be made with the same delay.
4.4 You will receive a detailed statement of reservations, costs and the net amount payable.
Article 5 – Obligations of the owner
5.1 You bear full responsibility for:
a. Providing correct, complete and up-to-date information about the accommodation.
b. Complying with all legal obligations, permits, taxes and insurance requirements.
c. Timely and regular maintenance and the remedying of defects.
d. Making the accommodation available in a clean, safe and well-maintained condition.
e. Providing documents for verification of identity and ownership at the request of S&S.
f. A properly functioning key or access system.
g. An up-to-date information folder for guests.
h. Registering the accommodation with the municipality of Noordwijk in accordance with local regulations.
i. Correct declaration and payment of tourist tax.
j. A valid building insurance policy and a liability insurance policy that covers letting.
k. Maintaining a complete and sufficient inventory.
l. Maintaining the garden and outdoor areas.
m. Immediately reporting defects or malfunctions to S&S.
Article 6 – Obligations of Sun & Sea Holidays
6.1 S&S is responsible for:
a. Publication and management of the accommodation on the website and external rental platforms.
b. Handling reservations, payments and guest communication.
c. Coordination of cleaning and linen services.
d. Support in the event of emergencies during the guest’s stay, in consultation with you.
e. An owner portal with up-to-date reservation and revenue data.
f. Technical maintenance of connections with external rental platforms, insofar as technically possible.
g. Timely payment of net rental income.
h. Periodic revenue and reservation reports.
i. Marketing and letting efforts, without any guarantee of a minimum number of bookings.
j. An optional welcome package at an additional charge.
k. The option to temporarily or permanently deactivate the accommodation in the event of serious or repeated guest complaints.
l. Entering price lists based on the data provided by you, under your responsibility.
Article 7 – Term and termination
7.1 The package has a minimum term of 12 months.
7.2 You make the accommodation available for rental for at least 6 months per calendar year.
7.3 After the minimum term has expired, the agreement is automatically extended for an indefinite period.
7.4 Termination must be made in writing by e-mail, subject to a notice period of three months, commencing on the first day of the following month.
Article 8 – Deposit and damage
8.1 S&S manages a security fund for bookings made via the S&S website.
8.2 In the case of direct S&S bookings, damage is handled via this fund.
8.3 For bookings made via external platforms, the damage policy of the relevant platform applies.
8.4 Damage will be reported to you immediately after being identified during inspection or cleaning.
8.5 You shall fully cooperate in the proper handling of damage.
8.6 If damage cannot be recovered in whole or in part, you remain financially responsible.
Article 9 – Liability and indemnity
9.1 S&S shall only be liable in the event of intent or gross negligence.
9.2 Any liability for indirect damage, consequential damage, loss of profit and depreciation is expressly excluded.
9.3 Any liability is limited to the amount paid out by S&S’s liability insurer.
9.4 Malfunctions or failures caused by third parties fall entirely outside the liability of S&S.
9.5 You fully indemnify S&S against any claims from guests or third parties.
Article 10 – Applicable law and disputes
10.1 Dutch law shall apply exclusively to this agreement.
10.2 Disputes shall be submitted to the competent court in the district where S&S is established.
© Sun & Sea Holidays ® – 01-09-2025