General Terms and Conditions for Owners

General Terms and Conditions Sun & Sea Holidays
(effective as of 01-09-2025)

These terms and conditions apply to all services of Sun & Sea Holidays (hereinafter referred to as “S&S”), regardless of the chosen subscription. Supplementary provisions per subscription type are included in Article 9.

Article 1 – Role of Sun & Sea Holidays

1.1 S&S acts as an intermediary and coordinator for the agreed services.
1.2 The owner remains fully responsible at all times for:
a. the condition, safety and availability of the accommodation;
b. compliance with all legal obligations;
c. the correct and timely execution of maintenance, repairs and cleaning.

Article 2 – Publication and reservations

2.1 S&S publishes the accommodation on the agreed channels and websites.
2.2 Reservations are processed via the owner portal and/or external rental platforms.
2.3 The owner is granted access to the owner portal for managing prices, availability and reservation information.

Article 3 – Prices, payments and set-off

3.1 The owner determines the rental price in consultation with S&S.
3.2 Costs of external rental platforms, commissions and additional services are set off against the monthly settlement.
3.3 If the rental income is insufficient, outstanding amounts are invoiced separately with a payment term of 14 days.

Article 4 – Payment of rental income

4.1 Payment shall take place in the first week of the month for stays completed in the previous month.
4.2 Outstanding invoices may be set off against the rental settlement.
4.3 If external rental platforms pay out at a later date, payment will be postponed accordingly.
4.4 The owner receives, per period, a specification of reservations, costs and net amounts payable.

Article 5 – Acceptance of accommodations

5.1 S&S reserves the right to refuse or remove accommodations if they:
a. do not meet applicable safety and quality standards;
b. lack the required permits or municipal registrations;
c. contain insufficient inventory or facilities;
d. structurally receive complaints or negative reviews;
e. do not fit within the desired appearance or offering of S&S.

5.2 New accommodations will only be published after verification of ownership and inspection of basic facilities.
5.3 S&S may impose additional requirements or request adjustments to safeguard quality.

Article 6 – Obligations of the owner

6.1 The owner is obliged to provide correct, complete and up-to-date information about the accommodation.
6.2 The owner complies with all legal requirements, permits, taxes and insurance obligations.
6.3 The owner carries out regular maintenance and immediately reports defects to S&S.
6.4 The owner submits documents for identification and ownership verification upon request.
6.5 The accommodation is offered in a clean, safe and well-maintained condition.
6.6 The owner keeps availability up to date; double bookings due to incorrect calendars are at the owner’s expense.
6.7 The owner checks S&S advertising texts and reports any errors in a timely manner.
6.8 The owner ensures a properly functioning key or access system.
6.9 The owner provides clear house rules for guests.

Article 7 – Obligations of Sun & Sea Holidays

7.1 S&S provides publication of the accommodation in accordance with the chosen subscription.
7.2 S&S processes bookings and payments and, where included, provides guest communication.
7.3 S&S provides an owner portal.
7.4 Price lists are entered based on the data supplied; the owner remains responsible for verification.
7.5 S&S maintains connections with external platforms insofar as technically possible.
7.6 S&S ensures timely payment of rental income.
7.7 S&S provides reservation and revenue statements.
7.8 S&S undertakes marketing efforts without guaranteeing booking numbers or revenue.

7.9 In the event of repeated complaints, S&S may temporarily or permanently suspend publication of an accommodation.

Article 8 – Term and termination

8.1 The agreement is entered into for the term stated in the contract.
8.2 Thereafter, the agreement is automatically extended for an indefinite period.
8.3 The notice period is three calendar months.
8.4 The notice period commences on the first day of the month following the date of termination.

Article 9 – Supplementary provisions per subscription

9.1 Carefree Advertising
a. S&S provides publication and connections with rental platforms.
b. The owner is fully responsible for cleaning, linen and emergencies.

9.2 Carefree Letting
a. S&S also provides coordination of cleaning and linen.
b. Emergencies during the stay are handled by S&S in consultation with the owner.
c. This service is exclusively available within the municipality of Noordwijk.
d. Separate supplementary conditions apply to this subscription.

Article 10 – Quality and complaints

10.1 The owner remains responsible for the condition, safety, cleaning and maintenance of the accommodation.
10.2 S&S receives guest complaints and forwards them to the owner unless the complaint falls under the damage fund.
10.3 In the event of structural complaints and lack of improvement, S&S may temporarily or permanently remove the accommodation.
10.4 S&S is not liable for any resulting damage or loss of income.
10.5 Reservations that have already been confirmed shall in principle remain valid, unless exceptional circumstances require otherwise.

Article 11 – Damage fund

11.1 The damage fund serves as a safety net for material damage caused by guests.
11.2 Only material damage to the accommodation or inventory is covered.
11.3 Damage must be reported within 48 hours after check-out via the complaint form.
11.4 Coverage is at least €25 and at most €250 per incident.
11.5 In the event of higher damage, compensation remains capped at €250.

11.6 The damage fund does not cover:
a. cleaning costs, including smoke or extreme pollution;
b. loss of loose items;
c. normal wear and tear or poor maintenance;
d. late or insufficiently documented reports.

11.7 S&S assesses the claim in accordance with the applicable conditions.
11.8 Payment is made within 30 days after approval.
11.9 If an external platform offers its own damage settlement, the damage fund does not apply.

Article 12 – Liability and indemnification

12.1 S&S is only liable in the event of intent or gross negligence.
12.2 The liability of S&S is limited to the amount paid out by its insurer.
12.3 S&S is not liable for indirect damage, loss of profit or the consequences of cancellations.
12.4 S&S is not liable for errors or malfunctions of external platforms.
12.5 The owner indemnifies S&S against all claims from guests and third parties.
12.6 Claims must be reported in writing within 14 days after discovery.
12.7 In the event of sale of the accommodation, the agreement shall remain in force until written termination has taken place and existing bookings have been fully settled.

Article 13 – Applicable law and disputes

13.1 Dutch law shall apply exclusively to this agreement.
13.2 Disputes shall be submitted to the competent court in the district where S&S is established.